Privacy Policy

Last Updated: October 30, 2025

Welcome to PuzzlePlay! We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy explains how we collect, use, disclose, and protect your information when you use our puzzle games and related services.

1. Information We Collect

1.1 Information You Provide Directly

When you use our services, we may collect information you provide to us, including:

• Contact Information: When you contact us through our support channels, we collect your name, email address, and any other information you choose to provide.
• Account Information: If you create an account, we collect your username, email address, and password (securely hashed).
• Game Submissions: If you submit puzzles, feedback, or participate in community features, we collect the content you provide.

1.2 Automatically Collected Information

When you use our games and services, we automatically collect certain information, including:

• Device Information: Device type, operating system, browser type, and unique device identifiers.
• Usage Data: Game progress, levels completed, time spent playing, puzzle completion rates, and in-game achievements.
• Log Data: IP address, access times, pages viewed, and referring website addresses.
• Location Data: Approximate location based on IP address (not precise GPS location).

1.3 Cookies and Similar Technologies

We use cookies and similar tracking technologies to enhance your experience, analyze usage patterns, and deliver personalized content. You can control cookie preferences through your browser settings.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide, maintain, and improve our puzzle games and services
• To personalize your gaming experience and recommend relevant puzzles
• To respond to your inquiries and provide customer support
• To analyze game performance and user engagement
• To detect, prevent, and address technical issues or fraudulent activity
• To comply with legal obligations and protect our rights
• To send you service-related communications (with your consent where required)

3. Information Sharing and Disclosure

3.1 Service Providers

We may share your information with trusted third-party service providers who help us operate our business, such as:

• Cloud hosting and storage providers
• Analytics and performance monitoring services
• Customer support platforms
• Email and communication services

These providers are contractually obligated to protect your information and use it only for the purposes we specify.

3.2 Legal Requirements

We may disclose your information if required by law, regulation, legal process, or governmental request, or to protect our rights, property, or safety, or the rights, property, or safety of others.

3.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such transfer and the choices you may have regarding your information.

3.4 With Your Consent

We may share your information with third parties when you provide explicit consent to do so.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of data in transit and at rest
• Secure password storage using industry-standard hashing
• Regular security assessments and updates
• Access controls and authentication procedures

However, please note that no method of transmission over the internet or electronic storage is 100% secure.

5. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Game progress and account information are retained as long as your account remains active or as needed to provide you with services.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Access: Request access to the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information
• Restriction: Request restriction of processing in certain circumstances
• Portability: Request transfer of your data to another service
• Objection: Object to certain types of processing
• Withdraw Consent: Withdraw your consent where we rely on it for processing

To exercise these rights, please contact us using the information provided below.

7. Children's Privacy

Our puzzle games are designed for general audiences and are not intended for children under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly.

8. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence, including the United States. These countries may have different data protection laws than your country. By using our services, you consent to the transfer of your information to these countries.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of material changes by posting the updated policy on this page with a new "Last Updated" date. Your continued use of our services after such changes constitutes your acceptance of the revised policy.